Case Coordination/Management is a process that involves assessment, planning, liaison, referral, collaboration, monitoring, evaluating and working to gain outcomes.
Case Coordination/Managers utilise tools to tailor supports to meet individual client need and goals. Case Coordinators/Managers may have different approaches (i.e. holistic and/or individual) or use different tools, have different titles and may be constrained in their practice dependent on funder expectations.
Consistently Case Coordinators or Managers should:
• Ensure that they have a good working knowledge of their client with disability and their immediate family
• Know what they are involved to do and work alongside a person with disability and their family and with their consent to achieve this
• Have access to tools that assist good practice toward meeting client and family needs
• Ensure that the services involved with a person are working to meet client and family needs
• Ensure that any barriers to service access and/or goal achievement are recorded and worked through
• Encourage innovation in service provision and work in collaboration
• Ensure adequate funds are available to meet client need
Talk to different service providers to find out how they work.
ACD offers this service primarily to NDIS participants aged 0-25 years old and their family members and carers (Legal Guardians and Nominees). Participants over the age of 25 are welcome to request this service if they receive some informal supports from family members or have accessed the service prior to turning 25 years of age.