Case Coordination - Finding Your Way

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Case Coordination

Overview

Case Coordination/Management is a process that involves assessment, planning, liaison, referral, collaboration, monitoring, evaluating and working to gain outcomes.
Case Coordination/Managers utilise tools to tailor supports to meet individual client need and goals. Case Coordinators/Managers may have different approaches (i.e. holistic and/or individual) or use different tools, have different titles and may be constrained in their practice dependent on funder expectations.
Consistently Case Coordinators or Managers should:
• Ensure that they have a good working knowledge of their client with disability and their immediate family
• Know what they are involved to do and work alongside a person with disability and their family and with their consent to achieve this
• Have access to tools that assist good practice toward meeting client and family needs
• Ensure that the services involved with a person are working to meet client and family needs
• Ensure that any barriers to service access and/or goal achievement are recorded and worked through
• Encourage innovation in service provision and work in collaboration
• Ensure adequate funds are available to meet client need
Talk to different service providers to find out how they work.

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