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Making a complaint

 Quick Summary

Things can go wrong when you access services. A complaint is when you tell someone that you are not happy about the service you are getting or something that someone has done, written or said or threatened to do. You have a right to make a complaint if you are not happy. Complaints allow people and services to think about what they are doing and how they can improve. Sometimes complaints bring attention to issues that are difficult to deal with and can lead to the problem being stopped and preventing others from experiencing the issue. You can make a complaint about the actions, behaviour or words used by a person, a service provider or government department. Every service must have a way for you to make a complaint. This may be called a grievance, complaints or feedback policy and procedure. Services and people must listen to your complaint and act on it. It is against the law for services to treat you badly if you make a complaint.