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Choosing your providers

 Quick Summary

You finally have your plan and it is now time to find and choose your service providers. A service provider is a person or organisation that delivers support or a product. Their role is to help you reach the goals you identified when developing your N.D.I.S. plan. Good service providers can help you to meet your needs and make your plan work. It is important you take time to find the right service providers. Carefully choosing service providers could prevent a lot of frustration for you later. There are many things to understand and think about when you choose N.D.I.S. providers. This page will get you started.

You can choose to:

  

Once you have found some service providers you are interested in, it is important to arrange a meeting with them. A visit will give you the chance to see the organization in action and get a feel for their culture.

Things to discuss:

– the cost of the supports they offer;

– how, when and where you would like your supports to be provided;

– how long you will need the supports to be provided;

– when and how your Service Agreement will be reviewed;

– how any problems or issues that may arise will be dealt with;

– your responsibilities under the Service Agreement, such as letting your provider know if you can’t make an appointment;

– your provider’s responsibilities under the Service Agreement, such as working with you to deliver your supports in the right way.

 

 

When your decision has been made, you will need to do a Service Agreement with the service provider. A Service Agreement is a contract between yourself and the organisation that is going to provide the service. The Service Agreement is about delivering those supports. See Get Started to find out more about making a Service Agreement.

 

You will need to work out with your service provider how they will get paid. There are several different ways the funds from people’s packages can be dispersed and managed. They can be self-managed, agency managed, plan managed or a combination of these. The N.D.I.S. website has fact sheets to assist you with managing your plan.

 

N.D.I.S. plans are managed through the online N.D.I.S. portal. The portal is called myplace.  It is a secure website for participants or their nominee to view their NDIS plan, request payments and manage services with providers. See Get Started for a user guide to the NDIS portal.

GET STARTED

Service providers are required to register with the N.D.I.S.  Click here to see a list of current registered providers.

This document is big, but you can use the search function by pressing Ctrl and then the ‘f’ key on your keyboard, then typing in what you are searching for (eg. support coordination). Choose the list of Tasmanian providers only, to make it quicker to search.

All current providers have been through a state government registration process and during the next 2 years, all providers will have undergone a quality and safety audit to make sure they meet the N.D.I.S. standards.

The N.D.I.S. Practice Standards and Quality Indicators outline what providers have had to comply with to be registered. Click here to view these standards.

There are national and state standards for disability service providers, these guidelines are very useful tools when choosing the right service provider. You can compare the service you are considering against the standards. Click here to view the National Standards for Disability Services.

Be clear about the supports and services you require to reach your goals, and how you want those services provided.

It may sound complicated, but you will find that your N.D.I.S. planner, your appointed Local Area Coordinator and your chosen Service Providers will guide you through the process. They do it on a regular basis are are very familiar with what is required.

To access all of the up-to-date N.D.I.S. fact sheets click here.

For information about making a Service Agreement with a provider, click here.

For information about and help to use the NDIS portal, take a look at this user guide.

Check out this handy ACD Tas How to Choose a Service Provider guide.

ACTION STEPS

Here you can find a simple list of the best actions to take if you are interested in this topic:

1 . Review your plan

and think about the goals you identified to work out what services and supports you need to reach them.

2 . Find services

that may suit your needs. They are listed on the link in the Get Started section of this page.

3 . Visit services

to determine if they suit your needs and provide the type of service you are seeking.

4 . Service agreements

work with your providers to get service agreements that suit your needs.